Services & Warranty

Services & Warranty

Problems can occur. And if they do, we are here to help you get it sorted out as quickly as possible.
Common problems with Treadmills, Ellipticals and Bikes
Always check first with the owner’s manual that came with your particular treadmill to see if it addresses the problem you’re having. Keep in mind that if you tinker with the machine or replace certain parts, you may void any warranty that is in place. Because treadmills are heavy and difficult to assemble and re-assemble, make sure your treadmill purchase includes home service by a certified technician for when problems occur.

If you are still experiencing issues with regards to your product. Please submit a fault report below and we’ll get back to you as soon as possible.


For all Horizon, Vision and Matrix Products

Receive an industry leading 3 year warranty on spare parts on all Johnson Health Tech products (Horizon, Vision and Matrix) plus the most innovative three-year service plan on all our products, plus free delivery, and installation anywhere in South Africa by a JHT SA approved technician. All this included in the retail price.

Now, you can shop gym equipment and enjoy peace of mind, knowing that your product is delivered, installed, and serviced by JHT SA.

How does the 3 year service plan work?

Service Plan: One annual service on the anniversary of the purchase of your product via any approved reseller, plus two callouts per annum at no costs for the first 3 years. Additional callouts will be subject to a callout fee/travel time but the workmanship and parts will be covered at no cost.

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