Shipping & Delivery
Shipping & Delivery
- All products are delivered flat packed free of charge in Gauteng and will require assembly by you. Installation may be available for an extra charge.
- The delivery time stated is an estimate only and shall not be considered a contractual obligation.
- Courier companies do not deliver to outlying and remote areas every day. They will deliver on certain days of the week. We will keep you updated every step of the way.
- No damage claims will be entertained unless reported to us within 24 hours of the goods being received and accepted.
- Any complaints as to the condition or count of goods must be made to, I’m Healthy and can be emailed to info@im-healthy.com
- All items are sent via courier unless installed and require a street address.
- Late Deliveries – We or our carriers will always try to arrive on time, but will not be held responsible for late arrival due to unforeseen circumstances.
- Short Deliveries & Damage To Packaging – When the delivering carrier brings your order you MUST count the pieces you receive & look for any damage to the packaging. It is noted on the carrier’s delivery note, the number of boxes you should receive. If the number of boxes you receive does not exactly match the number of pieces on the carrier’s delivery note, you MUST note the number of pieces you received on the delivery note by your signature. Damage to packaging MUST be noted on the delivery note next to your signature. You must cross out “delivered in good condition” from the carrier’s delivery note. It is very important to check your order. A signature is an acceptance that you have received the whole order & that the packaging was in good condition. Any short delivery of boxes must be reported to I’m Healthy within 24 hoursI’m Healthy within 24 hours of signing. Neither I’m Healthy nor the delivering carrier can be held responsible for short deliveries or damages to packaging if you do not note them on your delivery note. This does not affect your statutory rights in the event of the goods being faulty.